01
The purchase must be clear
Before paying, check the selected role and package, included deliverables and exclusions, total including applicable taxes, delivery timing and candidate inputs, revision allowance, provider contact details, and cancellation/refund/job-closure treatment.
Pro is an optional service purchase, not an automatic subscription or a deposit that secures employment. Add-ons and work for additional roles need a stated scope and price. No job-board amount or refund schedule should be inferred from a different CVPRO product.
02
Pending, failed or duplicate payments
Pending checkout does not start Pro service and does not silently submit Free. Keep the application reference and check the private status before trying again. If your bank shows a debit but the application does not show confirmed payment, contact support with the transaction reference.
Do not send payment credentials or an OTP. If you suspect a duplicate charge or refund issue, provide the relevant references so the team can reconcile it. A payment investigation does not erase a submission already made to a client.
03
Cancellation, non-delivery and job closure
Cancellation and refund eligibility follow the disclosed offer, the applicable service policy and your applicable rights. This guide does not promise a blanket refund or impose a blanket no-refund rule. Ask for clarification before paying if the treatment is unclear.
If a role closes during preparation, we pause job-specific submission and review the case with you. We do not silently substitute another role or paid scope. Employer rejection does not by itself establish that the agreed document service was not delivered; a service failure is a separate concern to raise with the provider.
04
Safe payment and support
Use only the official checkout for Talpro India Private Limited. We do not request a job deposit, a payment to a personal account, your password or an OTP. Contact hello@talproindia.com about payment or service concerns, or grievance@talproindia.com to raise a complaint.
The Terms of engagement and Cancellation & refunds policy are linked below. Your offer must be consistent with those terms before a job-board package is enabled.
Read alongside your offer
Before a paid booking, check the exact scope, total, timing, exclusions and cancellation/refund terms. The guide does not replace your applicable rights or the service policies.
Service questions: hello@talproindia.com
Privacy and grievances: grievance@talproindia.com