Our commitments & your part

01

What HireIQ commits to

Employer-authorised, manually verified listings; a visible verification date; a genuine Free route; and separate records for receipt, payment, preparation, approval and forwarding.

Pro adds an assigned reviewer, priority preparation and the work, delivery terms and revision allowance in the approved offer. Free applications have reserved suitability-review capacity. Neither route requires payment to purchase an employer’s attention.

02

What we do not promise

We do not guarantee that an application passes internal review, is forwarded, receives a response or leads to an interview, offer or employment. A paid service does not guarantee a salary increase, an ATS pass, a hiring score or a hiring date.

• No paid employer preference or preferential shortlist place.
• No invented titles, achievements, evidence or performance numbers.
• No guarantee that a vacancy remains open during preparation.
• No unlimited revisions, every CVPRO asset or unlimited role tailoring unless expressly included.
• No disclosure that overrides the client’s permission.

03

What we need from you

Provide accurate contact and career details, a readable current CV and honest evidence for claims. Read the role and the offer before choosing a service. Respond to necessary clarifications and explain any conflicts or confidentiality restrictions.

Review the final documents carefully. Approve only what is accurate and what you are comfortable sharing for that specific role. Do not share your private access link publicly or make unofficial payments.

04

Delays, gaps and concerns

Pro timing must identify required inputs and dependencies. If you cannot provide information on time, or a promised deliverable appears late or incomplete, contact support using the application and payment references.

The team should clarify the next step and apply the agreed terms. This guide does not invent a numerical response deadline or replace statutory rights. For unresolved concerns, use the grievance contact and the linked service policies.