Refund support
Ask about your
existing payment.
These advisory pages do not process payments or refunds. If you have already paid and need help, keep your existing reference and contact the team.
Request a review.
Contact the team with your payment reference and a short description of the issue. Do not send bank-login details, card data, payment signatures or identity documents. The team will review the request against your existing agreement and applicable rights.
Adding this section does not change an existing refund entitlement, promise a refund outcome or confirm that a refund has been processed.