Collection Head - Sulb

Company Name Muthoot Fincorp Limited

Job Title Collection Head - Secured & Unsecured Lending Business

Grade EM1

Designation SENIOR VICE PRESIDENT

Location Chennai, Tamil Nadu

Reports to CBO - Secured & Unsecured Lending Business

Muthoot Pappachan Group Brand Purpose:

To transform the life of the common man by improving their financial wellbeing

Muthoot Pappachan s strategic objective & SULB leadership

Taking forward the legacy of Muthoot Pappachan Group / Muthoot Fincorps 134-year-old family business, focused on gold loan, across 3600 branches, by adding a larger share of diversified portfolio of products & solutions through SULB vertical.Find new ways to improve operational efficiencies and offer exceptional customer experiences, thereby transitioning from traditional ways of doing business, through a combined push for innovation with intense competitionFind newer talent and explore wider markets to expand and grow our secured and unsecured lending business. We will continue to deliver end-to-end solutions tailored to our target group of MSMEs of all sizes. Culture at Muthoot Pappachan Group
We do everything to gain and maintain the Trust of all the stakeholders and dont do anything to lose their Trust. Trust is the overarching Core Value, one which, our other values have been built.

Our Core Values
Integrity
Asking oneself before saying, doing, or deciding on anything, whether its passing the test of integrityNo unethical shortcuts, to save time, money, and energyStrict adherence to regulatory and other statutory bodies guidelines Transparency in all business dealsOffer solutions to customers based on their needs onlyEncourage people to highlight any practices that go against this core valueCollaboration
Genuinely believe & treat the organization as your familyEncourage people to build healthy professional relationship with members of other departments and functionsWelcome feedback from other departmentsEncourage people from other departments to join for brainstorming sessionsLook at the big picture (organization goals) rather than limiting the vision to the individual / department goalHelp others to achieve their goals / tasksExcellence
Maddeningly pursue excellenceLook for best outcomes before finalizing the approachMaintain a constructive and critical mindset to gauge & ensure quality Open for constructive feedback from others to refine the final outputBenchmark against the best only, should not be basis convenienceWe should look for continuous improvementRecognize and appreciate if we observe any superior performance Do not get settled for less at any cost display the go getter attitudeEncourage people to stretch to achieve excellence
Job Purpose
Key Job Responsibilities
Set up and monitor overall collections policy, processes, and monitoring mechanisms for unsecured and secured retail lending products, benchmarked with competitionSet up an appropriate collection organization structure (in-house and outsourced) with appropriate spans of controls and productivity norms to ensure effective delinquency managementDevelop strong early warning signal mechanisms to manage portfolio quality and administer appropriate management interventionsManage overall costs and budgets to drive overall targeted collections business unit profitabilityDirect all recovery action and strategies across the various recovery channels and productsMeet the recovery plan for the year portfolio review and feedback to credit on sourcing and portfolio trendsIncreasing Digitization across collections & ensuring strategy enhanced to ensure increased controls in collectionsRationalize expenses by enhancing the collection strategy matrixEnhancing Recovery & Rate of recovery basis opportunities availableCreate a culture that embodies creativity, innovation, high integrity, performance orientation, and commitment to workmanage outsourced collections vendors
Knowledge, Skills & Attributes

Digital Leadership Strategic PlanningAnalytical AbilityPolicy & Product implementationKey Stakeholders
Internal CMD, CHRO, Vertical Head of Departments, Subordinates within Cross-Functional Teams.External Vendors, External Auditors, Regulatory authorities, Merchant Bankers, Investors, Credit Bureaus, and Rating Agencies.Role Requirements
Educational Qualification Any UG/PG or MBA

Experience Overall 15 years + with experience in handling a similar role in a Secured and Unsecured Lending Business, NBFC/HFC at National role .