Chief Operating Officer(530 PM to 0230 AM IST)-Gurgaon

About the Role
EXC Managed Services (EXC MS) is ElevenX Capitals multi-service operating company, delivering IT managed services, marketing services, website-building/digital services, and talent acquisition services to clients. EXC MS is seeking a versatile, hands-on Chief Operating Officer to run day-to-day operations across IT Operations, Marketing, Website-Building Services, and Talent Acquisition translating strategy into disciplined execution, owning P&L performance, and building a scalable, multi-service organization.

The COO reports to the President of EXC Managed Services, who in turn reports into Xforce. This is a hands-on operating role for a leader who has run diversified service lines under one roof, is comfortable carrying a sales quota alongside operational duties, and can move fluidly between strategic planning and day-to-day delivery management.

Key Responsibilities
Operational Leadership & P&L Ownership

Own full P&L accountability for EXC Managed Services, including budgeting, forecasting, margin management, and cost discipline across all service lines.

Translate the Presidents strategic priorities into executable operating plans, KPIs, and quarterly business reviews.

Standardize processes, reporting, and governance across IT Operations, Marketing, Website-Building Services, and Talent Acquisition to ensure consistent quality and accountability.

Identify shared-services and cross-sell opportunities across service lines (e.g., IT clients as website-build prospects, TA clients as marketing prospects).

Represent EXC MS operating performance to the President and, as needed, to Xforce leadership.

Other Duties as assigned.

IT Operations & Managed Services Delivery

Oversee IT infrastructure, systems architecture, cybersecurity posture, and helpdesk/managed-services delivery for EXC MS clients.

Ensure SLA adherence, uptime, and service-quality benchmarks are consistently met across the managed IT portfolio.

Drive automation, ticketing, and systems integration (PSA/RMM, ERP, CRM, HRIS) to improve delivery efficiency and margin.

Own vendor and technology-partner relationships supporting IT service delivery.

Marketing Leadership
Own EXC MSs marketing function brand positioning, demand generation, content, campaigns, and digital presence across all service lines.

Build and manage a marketing pipeline that feeds both the IT managed services and website-building services businesses.

Establish marketing KPIs (pipeline generated, cost per lead, conversion) and report performance against targets.

Ensure marketing messaging and positioning are consistent across EXC MSs service portfolio.

Website-Building Services Sales & Delivery

Personally drive and/or lead a sales motion for EXC MSs website-building/digital services line, including prospecting, pitching, proposals, and closing.

Own the delivery model for website-building engagements scoping, project management, quality assurance, and client handoff.

Set pricing, packaging, and margin targets for the website-building service line, and scale it into a repeatable, sellable offering.

Build and manage the sales and delivery team supporting this service line as it scales.

Talent Acquisition
Oversee delivery of Talent Acquisition services whether as an internal function, a client-facing TA/RPO managed service, or both ensuring SLA adherence and stakeholder satisfaction.

Build scalable sourcing, screening, and hiring processes usable both for EXC MSs own hiring and for any TA managed-services clients.

Partner with delivery leadership to strengthen client relationships and grow the TA services portfolio, where applicable.

People & Organizational Leadership

Build, mentor, and lead a leadership team across IT Operations, Marketing, Website-Building Services, and Talent Acquisition, fostering shared accountability.

Establish clear goals, KPIs, and accountability structures across all functions reporting into the COO.

Champion a culture of operational discipline, sales accountability, and continuous improvement.

Qualifications & Experience

Bachelors degree in Business, Marketing, IT, or a related field; MBA or equivalent advanced degree preferred.

10+ years of progressive operations leadership experience, including at least 35 years in a COO, VP of Operations, or General Manager capacity within a multi-service or managed-services business.

Demonstrated experience running IT managed-services delivery (SLAs, infrastructure, cybersecurity) is required.

Direct experience owning or closely partnering on a marketing function demand generation, brand, campaigns.

Proven sales experience, ideally selling professional/digital services (websit .