Chief of Staff (Office of the CBO)

About Firework
Join Firework – Where Innovation Meets Impact

Firework is redefining the future of commerce as an AI and video commerce company — combining cutting-edge technology, an exclusive network of enterprise brands and retailers, and a first-mover position to win the agentic commerce race.

We've built the world's most advanced and largest video commerce platform, trusted by global brands and leading retailers. But we're more than software — our compounding network effect grows stronger with every partner we add, bringing the energy of in-store experiences online and transforming how businesses engage, convert, and build lasting customer relationships at scale.

Having raised over $235M to date, led by investors such as SoftBank Vision Fund 2, and operating at global scale, we offer unparalleled opportunities to solve complex challenges and drive meaningful impact in the future of connected commerce.

If you're curious, ambitious, and energized by big ideas — Firework is the place to grow, lead, and shape what comes next. Together.

Summary

We are looking for an exceptional Chief of Staff to work directly with our Chief Business Officer and help drive some of the company’s highest-priority growth initiatives.

This is a unique opportunity for an ambitious, highly analytical generalist who wants broad exposure to how a high-growth technology company operates and scales. You will work across strategy, growth, go-to-market, operations, partnerships, new initiatives, and special projects—turning ideas into action and helping the CBO and leadership team move faster.

This is not a traditional Chief of Staff role focused primarily on meetings, presentations, or administration. You will be expected to own problems, build solutions, analyze opportunities, launch initiatives, and drive measurable business outcomes.

The ideal candidate has the mindset of a future entrepreneur: intellectually curious, resourceful, comfortable with ambiguity, highly analytical, and energized by building from zero to one. The role is particularly suited for someone who ultimately wants to build or lead a company of their own.

What you’ll be doing

Drive Strategic Growth Initiatives

• Partner directly with the Chief Business Officer to identify, prioritize, and execute the company’s most important growth initiatives

• Own strategic projects from initial hypothesis and analysis through execution, measurement, and iteration

• Evaluate new markets, customer segments, products, partnerships, and business models that could accelerate company growth

• Conduct market, competitive, customer, and financial analysis to identify new opportunities

• Build business cases and translate insights into clear recommendations and action plans

Help launch and operationalize new initiatives, stepping in wherever needed to get them from *0 1

Operate Across the Business**

• Work cross-functionally with Sales, Customer Success, Marketing, Product, Finance, Operations, and other teams to move critical initiatives forward

• Serve as a connective layer between the CBO and teams across the organization, ensuring priorities translate into execution

• Identify organizational or operational bottlenecks and develop practical solutions

• Establish operating mechanisms, dashboards, metrics, and processes that create greater accountability and visibility

• Lead projects where ownership may initially be unclear and build the structure required to make them successful

• Step into emerging business needs and special situations where additional leadership and problem-solving are needed

Turn Data Into Decisions

• Analyze business performance, pipeline, customer behavior, market trends, and other data to identify opportunities and risks

• Develop models, analyses, and dashboards that help leadership make faster, better-informed decisions

• Bring structured thinking to ambiguous problems and distill complex information into simple recommendations

• Track the impact of strategic initiatives and proactively adjust plans based on results

• Leverage AI, automation, and emerging technology to accelerate research, analysis, execution, and internal productivity

We’ll be excited if you have

• Approximately 2-3 years of high-impact professional experience,ideally across management consulting, investment banking, venture capital, private equity, technology, startups, strategy, business operations, or another highly analytical environment.

• Strong academic background from a top Indian university. Examples may include IITs, IIMs, ISB, BITS Pilani, Delhi University, NITs, or other highly selective institutions.

• Exceptional creative, analytical, and structured problem-solving skills

• Strong business judgment with the ability to quickly understand unfamiliar industries, markets, and problems

• Comfortable working with data, financial models, business cases, and performance metrics

• Excellent written and verbal communication skills with the ability to communicate effectively with senior executives

• Highly organized and able to manage multiple fast-moving priorities without losing attention to detail

• AI-native and technology-savvy, with curiosity around how emerging technology can transform the way businesses operate and grow

• Experience working in or closely with high-growth startups strongly preferred

• Bias toward action—you would rather build a first version, test it, learn, and improve than spend excessive time pursuing perfection

• Low ego and comfortable doing whatever is necessary to get an important initiative across the finish line

• Ability to work U.S. business hours

Location
The role is remote. For remote, we are looking for candidates based in India.

Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.