Vice President, Middle Office Automation & AI

MSCI Services·Posted 3 months ago

Location

All India

Experience

7–11 years

Required Skills

Project managementSalesforce platform architectureSales CloudService CloudCPQAIML technologiesSales Operations workflowsApexLightning Web ComponentsFlowsAPI integrationsData model design

About the Role

As a Vice President leading the Middle Office Automation and AI initiative at MSCI, your role is crucial in driving strategic vision and hands-on execution to automate Sales Operations processes. You will be responsible for defining and driving the strategic roadmap, eliminating manual processes, architecting scalable automation solutions, reducing tech debt, and implementing AI-powered solutions. Additionally, you will serve as the primary liaison between Sales Operations, Finance, IT, and executive leadership.

Key Responsibilities: - Define and drive the strategic roadmap for Sales Operations automation, tech debt reduction, and AI integration. - Lead the identification, prioritization, and elimination of manual processes in deal booking, contract generation, financial close support, and client permissioning workflows. - Architect and develop scalable automation solutions using Apex, Lightning Web Components, Flows, and AI/ML capabilities.

• Own the technical vision for reducing tech debt across the Salesforce ecosystem, including legacy code refactoring and architecture modernization.

• Mentor the Sales Operations Automation team and establish development standards, code review processes, and quality assurance frameworks.

• Partner with key stakeholders to map current-state processes, identify automation opportunities, and deliver measurable efficiency gains.

• Design and implement AI-powered solutions for intelligent contract generation, automated deal validation, predictive deal routing, and smart client onboarding workflows.

• Develop business cases, ROI analyses, and progress reports for senior leadership and executive stakeholders.

• Manage vendor relationships and evaluate third-party tools and technologies that complement the automation and AI strategy.

• Stay current with Salesforce releases, AI/ML advancements, and industry best practices to evolve the automation strategy.
Qualifications: Desired Skills: - Deep expertise in Salesforce platform architecture with strong knowledge of Sales Cloud, Service Cloud, and CPQ.
• Strong leadership and people management skills with experience in building and mentoring technical teams.

• Excellent executive communication skills with the ability to present technical strategies to non-technical senior stakeholders.

• Strategic mindset with strong analytical and problem-solving capabilities and experience with AI/ML technologies.
Experience & Qualifications: - 7+ years of Salesforce development and architecture experience with certifications like Platform Developer I & II, Application Architect or System Architect preferred.
• Bachelors degree in computer science, Engineering, or related field, or equivalent work experience.

• Expertise in Apex, LWC, Flows, SOQL/SOSL, REST/SOAP APIs, Salesforce CLI/DX, and integration patterns. Experience with AI tools like Einstein AI, OpenAI/GPT APIs.

• Demonstrated experience automating Sales Operations, Order-to-Cash, or Contract lifecycle processes. As a Vice President leading the Middle Office Automation and AI initiative at MSCI, your role is crucial in driving strategic vision and hands-on execution to automate Sales Operations processes. You will be responsible for defining and driving the strategic roadmap, eliminating manual processes, architecting scalable automation solutions, reducing tech debt, and implementing AI-powered solutions. Additionally, you will serve as the primary liaison between Sales Operations, Finance, IT, and executive leadership.
Key Responsibilities: - Define and drive the strategic roadmap for Sales Operations automation, tech debt reduction, and AI integration.
• Lead the identification, prioritization, and elimination of manual processes in deal booking, contract generation, financial close support, and client permissioning workflows.

• Architect and develop scalable automation solutions using Apex, Lightning Web Components, Flows, and AI/ML capabilities.

• Own the technical vision for reducing tech debt across the Salesforce ecosystem, including legacy code refactoring and architecture modernization.

• Mentor the Sales Operations Automation team and establish development standards, code review processes, and quality assurance frameworks.

• Partner with key stakeholders to map current-state processes, identify automation opportunities, and deliver measurable efficiency gains.

• Design and implement AI-powered solutions for intelligent contract generation, automated deal validation, predictive deal routing, and smart client onboarding workflows.

• Develop business cases, ROI analyses, and progress reports for senior leadership and executive stakeholders.

• Manage vendor relationships and evaluate third-party tools and technologies that complement the automation and AI strategy.

• Stay current with Salesforce releases, AI/ML advancements, and industry best practices to evolve the automation strategy.

Qualifications: Desired Skills:

• Deep expertise in Salesfor

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