Principal Software Engineer

About Providence --------------------
Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000. care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

---

• Best In-class Benefits

• Inclusive Leadership

• Reimagining Healthcare

• Competitive Pay

• Supportive Reporting Relation

About the Role We are seeking a highly experienced and hands-on Principal Software Engineer to help define and build the next generation of our enterprise Observability and Operational Intelligence Platform. This role combines deep full-stack engineering expertise, platform architecture leadership, product strategy, and modern observability practices. The ideal candidate will have experience owning product direction, platform architecture, and technology strategy for enterprise-scale engineering solutions. Prior experience building observability, monitoring, operational intelligence, AIOps, or telemetry-driven platforms is highly desirable.

Key Responsibilities

• Own and drive the technical product vision, platform architecture, and technology strategy for a cloud-native observability and intelligence platform.

• Lead architecture, design, and development of scalable, resilient, and highly available enterprise solutions.

• Build modern user experiences using React, TypeScript, and contemporary front-end frameworks.

• Design and develop backend services, APIs, microservices, telemetry pipelines, and intelligence services.

• Define platform standards, technology selections, and engineering best practices aligned with long-term product strategy.

• Design and optimize large-scale telemetry ingestion, aggregation, correlation, and analytics pipelines supporting real-time operational intelligence.

• Drive innovation across Monitoring, Observability, Event Correlation, AIOps, Operational Analytics, Predictive Intelligence, and Self-Healing Automation.

• Evaluate emerging technologies, market trends, and customer needs to continuously evolve product capabilities and roadmap direction.

• Partner with engineering, operations, and business stakeholders to translate enterprise challenges into scalable platform solutions.

• Establish engineering excellence across reliability, performance, automation, security, scalability, and developer experience.

• Mentor engineers, influence technical direction across teams, and serve as a trusted architecture leader.

Qualifications

• 10. years of software engineering experience with strong expertise in full-stack product development.

• Proven experience owning and delivering technical product direction, platform architecture, and enterprise technology strategy.

• Expert-level proficiency in React, TypeScript, JavaScript, HTML/CSS, and modern UI architectures.

• Strong backend engineering experience using .NET, Java, Node.js, or Python.

• Demonstrated experience designing enterprise-scale architectures, distributed systems, microservices, event-driven architectures, and cloud-native platforms.

• Strong experience with Azure (preferred), AWS, or GCP, Kubernetes, CI/CD, DevOps, Infrastructure as Code, and platform engineering practices.

• Experience designing and optimizing large-scale telemetry ingestion, processing, event correlation, and analytics architectures supporting real-time operational intelligence.

• Deep understanding of observability concepts including Metrics, Logs, Traces, Dashboards, Alerting, SLO/SLI Management, Incident Management, Operational Analytics, and Platform Reliability Engineering.

• Experience with leading observability platforms such as Datadog, Dynatrace, Grafana, Splunk, New Relic, AppDynamics, Elastic, OpenTelemetry, or similar technologies.

• Experience designing AI-powered intelligence layers leveraging:

• + Machine Learning and Predictive Analytics

+ Agentic AI Workflows
+ LLM-based Operational Assistants
+ Graph-based Correlation and Dependency Mapping
+ Automated Incident Detection and Triage
+ Root Cause Analysis and Remediation Recommendations

• Experience translating customer feedback, operational insights, and industry trends into platform capabilities and product roadmap investments.

• Strong product mindset with a focus on customer value, business outcomes, innovation, and engineering excellence.

Preferred Experience

• Experience building enterprise Observability, AIOps, Operational Intelligence, Reliability Engineering, IT Operations, Monitoring, or Platform Engineering products.

• Experience designing systems that process and analyze high-volume telemetry data at scale.

• Experience building intelligent platforms that combine telemetry, AI/ML, automation, and operational workflows.

Exposure to SRE practices, self-healing automation, anomaly detection, capacity prediction, and operational decision intelligence.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ. (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.