Director Head of Transition & Service Delivery

Senior Director Head of Transition & Service Delivery with a leading multinational organization.

Location: India (GCC - Outsourced Model)

Level: Executive Leadership

Vertical: Enterprise Services / Global Finance & Business Operations

This role will lead the Transition, Service Delivery, GBS Governance, Digital Enablement and BPO Governance agenda across a global hybrid delivery model comprising captive GCCs and Tier-1 BPO partners.

Key Responsibilities

Lead end-to-end global transitions across Finance, HR, and technology shared servicesOversee service delivery across captive GCC and BPO operationsDrive SLA/KPI governance, service quality, standardization and operational excellenceGovern strategic Tier-1 BPO partners, including commercial performance, productivity and contractual complianceLead automation, RPA, AI, digital workflow and continuous improvement initiativesDrive measurable improvements in cost, productivity, efficiency and service experiencePartner with senior stakeholders including CFO, CPO, Chief AI Officer and Regional LeadershipIdeal Profile

18+ years of experience in GBS, GCC, Shared Services or large-scale BPO-enabled environmentsProven leadership in global transitions and multi-functional operating modelsStrong experience across Finance / HR / technology shared servicesExperience managing hybrid captive + outsourced delivery modelsStrong BPO commercial and vendor governance experienceExposure to RPA, AI, workflow automation, analytics and process optimizationExperience managing globally distributed teams .