Director

Director Head of Transition (Mount Abu)

Domnic Lewis·Posted 1 month ago

Location

Jaipur

Experience

18–22 years

Required Skills

GBSBPOSLAcontinuous improvementautomationGCCKPI governanceRPAAIdigital workflow

About the Role

Senior Director Head of Transition & Service Delivery with a leading multinational organization.
Location: India (GCC - Outsourced Model)
Level: Executive Leadership
Vertical: Enterprise Services / Global Finance & Business Operations
This role will lead the Transition, Service Delivery, GBS Governance, Digital Enablement and BPO Governance agenda across a global hybrid delivery model comprising captive GCCs and Tier-1 BPO partners.
Key Responsibilities

• Lead end-to-end global transitions across Finance, HR, and technology shared services

• Oversee service delivery across captive GCC and BPO operations

• Drive SLA/KPI governance, service quality, standardization and operational excellence

• Govern strategic Tier-1 BPO partners, including commercial performance, productivity and contractual compliance

• Lead automation, RPA, AI, digital workflow and continuous improvement initiatives

• Drive measurable improvements in cost, productivity, efficiency and service experience

• Partner with senior stakeholders including CFO, CPO, Chief AI Officer and Regional Leadership

Ideal Profile

• 18+ years of experience in GBS, GCC, Shared Services or large-scale BPO-enabled environments

• Proven leadership in global transitions and multi-functional operating models

• Strong experience across Finance / HR / technology shared services

• Experience managing hybrid captive + outsourced delivery models

• Solid BPO commercial and vendor governance experience

• Exposure to RPA, AI, workflow automation, analytics and process optimization

• Experience managing globally distributed teams .

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