Associate Vice President, Value-Based Care Operations

Position OverviewThe Associate Vice President ValueBased Care Operations will lead and scale the offshore delivery organization supporting U.S.based clients in valuebased care services, including risk adjustment, quality, and care coordination. This leader will oversee staffing operations, service quality, and financial performance. The ideal candidate has deep firsthand experience in HCC coding and risk adjustment, has led teams generating tens of millions in annual revenue, and possesses proven expertise in financial planning, forecasting, and budget adherence.

Key Success MetricsRevenue growthGross margin expansionDelivery productivityDelivery qualityClient satisfaction and contract renewalBusiness & Operations LeadershipOwn and manage the overall P&L, including revenue, margins, SG&A, and EBITDAOversee endtoend operations across delivery centers in IKS locations in IndiaDrive consistent achievement of delivery SLAs, accuracy targets, and productivity benchmarksLead operational excellence across all delivery functions, including recruitment, training, quality, and workforce managementLead largescale operations and manage highvolume, complex client engagements, ensuring adherence to delivery standardsImplement continuous improvement frameworks to enhance efficiency and cost effectivenessProvide operational input to product design and support gotomarket team on business development initiativesCollaborate with crossfunctional stakeholders (Sales, Finance, HR, and Technology) to align delivery capacity with business growth plansServe as subject matter expert on industry trends, including CSM and regulatory updates, HCC coding guideline changes, and technology trends impacting deliveryFinancial ManagementBuild, monitor, and manage operating budgets, ensuring adherence to revenue and margin commitmentsDrive revenue growth and profitability for the valuebased care business unitManage cost optimization initiatives while maintaining service qualityOversee pricing strategies, contract governance, invoicing, collections, and revenue assurance mechanismsDeliver on forecasted revenue, margins, and EBITDA targetsClient & Stakeholder ManagementBuild and maintain strong relationships with clients, including CXOlevel stakeholdersEnsure high levels of customer satisfaction and retentionAct as a strategic partner to clients by offering consultative solutionsLead client governance forums, business reviews, and escalation managementPartner with client operations, technology, finance, and compliance teams to ensure seamless executionDrive client satisfaction through transparency, responsiveness, and proactive communicationPeople LeadershipLead a multilayered delivery organization with onsite presence across Mumbai and Hyderabad sitesBuild a highperformance culture focused on accountability, learning, and excellenceDrive leadership development, succession planning, and talent retentionChampion employee engagement and position the organization as an employer of choiceExperience and Qualifications14+ years of experience in healthcare operations, with at least 10 years in HCC coding leadership roles preferred; minimum 5 years in HCC coding leadership requiredProven experience managing endtoend offshore operations with P&L accountability of $20M+Demonstrated success in workforce management and financial governanceExtensive experience with U.S. healthcare client relationship management spanning offshore operation projectsKey Skills & CompetenciesStrong business acumen with P&L ownership experienceProven ability to engage with CXOlevel stakeholdersExcellent communication, presentation, and consultative selling skillsExpertise in managing largescale operations and global teamsSolid problemsolving and decisionmaking capabilitiesAbility to balance strategic thinking with execution excellenceHigh energy, adaptability, and ability to thrive in a fastpaced environment Position OverviewThe Associate Vice President ValueBased Care Operations will lead and scale the offshore delivery organization supporting U.S.based clients in valuebased care services, including risk adjustment, quality, and care coordination. This leader will oversee staffing operations, service quality, and financial performance. The ideal candidate has deep firsthand experience in HCC coding and risk adjustment, has led teams generating tens of millions in annual revenue, and possesses proven expertise in financial planning, forecasting, and budget adherence.

Key Success MetricsRevenue growthGross margin expansionDelivery productivityDelivery qualityClient satisfaction and contract renewalBusiness & Operations LeadershipOwn and manage the overall P&L, including revenue, margins, SG&A, and EBITDAOversee endtoend operations across delivery centers in IKS locations in IndiaDrive consistent achievement of delivery SLAs, accuracy targets, and productivity benchmarksLead operational excellence across all delivery functions, including recruitmen